The Communications Authority (CA) has warned Airtel and Telkom Kenya for failing to meet the minimum 80 per cent threshold on quality of calls across 33 counties in the year ended June 2020.
Safaricom scored 92 percent while Telkom Kenya scored an average mark of 73 per cent while Airtel had 52 per cent.
“As Airtel’s and Telkom’s performance did not meet the set target of 80 percent for voice services they were issued notices of non–compliance that require the firms to improve their quality of services in the country in compliance with the set threshold,” CA said in the report.
“The Authority is evaluating their performance again in the 2020/2021 assessments for confirmation of compliance to the requested improvement.”
The two companies now risk a fine of up to 0.2 percent of their revenues, which could amount to millions.
Among the counties that experienced the highest network outages include Kajiado, Kiambu and Narok for Airtel, in which the telco scored 20 percent.
Airtel scored lowest (20 percent) in Kwale, Laikipia, Nyandarua, Murang’a, Kirinyaga and Nandi and highest (100 per cent) in Kisumu.
In Kisumu, all the three telcos scored 100 percent, making it the best served county.