Kenyan ride-hailing company Little has partnered with over 200 medical specialists to offer patient booking services on Little App. This new feature seeks to ease the queues experienced at doctor’s clinics when patients go for their appointments.
The Little “Book-A-Doctor” feature not only offers customers an array of specialists to choose from, but also an option of pre-booking their rides to their appointments. The feature, which is currently in the pilot phase, hopes to see 500 more specialists on boarded by end of 2021. Plans are already underway to include home-based COVID-19 care services and at- home lab tests.
While sharing details on how the new appointment booking service will work, Little CEO Kamal Budhabhatti, underscored the importance of the product during this COVID-19 period.
“Based on our consumer research, average waiting time at a doctor’s clinic can be up to 40 minutes. We intend to reduce this waiting time through the streamlined booking system we have developed. All appointments, whether booked on Little App or direct walk-ins, will be saved in the clinic’s booking system that we have provided for the clinics. Additionally, patients are able to receive alerts when a booking is expected to delay, for better planning on the patient’s side, while avoiding crowding and long waiting time at the clinics. We have worked hand in hand with key players in the medical field to develop this feature and we will continue to modify it, based on feedback from our customers and partner doctors.”
With this new feature, clinics are also able to schedule Little rides for their customers, to and from the clinic, thus easing customer movement in and out of the facility.
Little has been innovating new services to ease customer experience during the COVID-19 period. Some recent features that have been introduce on-demand delivery services and merchant payment solutions.