Several Safaricom subscribers on Monday received a text message from an unfamiliar number 44444, with the text “test!”.
The message caused anxiety among Kenyans across the board, with several subscribers turning to the telco for an explanation.
In response, Safaricom has called for calm, saying that the message was caused by a system glitch and that everything has since been restored to normal.
“”Dear Customer, Safaricom would like to sincerely apologize for earlier sending you a test message in error. Kindly ignore it,” said the telco to customers.
“It was a system-generated error and we have since sorted it out. Our sincere apologies for the inconvenience,” Safaricom responded to one of the customers on Twitter.