Safaricom Faces Backlash After Capping Home Fibre Usage - Business Times Kenya

Safaricom Faces Backlash After Capping Home Fibre Usage

Safaricom Home Fibre

As from March 1, 2021, Safaricom’s Home Fibre will no longer unlimited, the telco has announced.

In what Safaricom terms as “Fair Usage Policy”, usage will be capped to a certain volume, after which the speeds will be reviewed downwards to between 1mbps and 3mbps.

“The Safaricom Home Fibre plans are subject to a Fair Usage Policy with usage limits and throttle speeds as indicated in the table below. Upon reaching the Fair Usage limit for the package, the speeds will be throttled to 1Mbps for Bronze plans and 3Mbps for Silver, Gold, and Diamond plans for the remainder of the validity period of the subscription,” the policy contained in the new terms and conditions states.

In the entry package “bronze”, users who pay Ksh2,900 will have 500GB at a speed of 8mbps. After exhausting the 500GB, the speed will come down to 1mbps.

Read: Government To Get Ksh6.3 Billion From Safaricom

For silver (20mbps) and gold (40mbps) packages, users will pay Ksh4,000 and Ksh6,000 respectively for 1TB after which the speed will go down to 3mbps.

Platinum subscribers will pay Ksh12,000 for 1TB at a speed of 100 mbps, after which the speed will go down to 3mbps.

PackageSpeeds (Mbps)PriceFair usage limitSpeeds after FUP (Mbps)
Bronze82900500 GB1
Silver2040001 TB3
Gold4060001 TB3
Platinum100120001 TB3

According to Safaricom, almost 90 percent of Home Fibre customers do not hit the limits (500 GB – 1 TB).

Initially, the router and installation for new customers was free, but now new subscribers will have to pay Ksh3,000 for both.

Those who move houses are now asked to bring their routers, else they will pay Ksh6500 for a new one.

Here are some reactions from Kenyans following the changes:-

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