One of Kenya’s leading healthcare provider, Bliss Healthcare Limited, recently marked a decade in the industry. The healthcare provider now has 82 clinics spread across 41 counties in the country – which makes it one of the largest clinic network in the country.
“In a year marked with an unprecedented global pandemic, we are proud to be one of the leading healthcare providers in the country,” said Vishal Sharma, Bliss Healthcare’s V.P. of Operations at their head office during the aluminum anniversary celebrations.
“What started out with just a handful of clinics ten years ago has grown to a network of over 80 plus Bliss centers, making it one of the largest, fastest and most affordable growing network of healthcare providers across the region,” he added.
“It is important for us to reflect on the past, and more importantly focus on the bright future ahead that is full of promises,” said Ms. Annabelle Iraki, Bliss Healthcare’s HR manager speaking to staff at the celebration.
“We have had great milestones in the past decade aimed at the transformation of our Organization, and have laid the foundation for a future of innovations, sustainable and profitable growth, which has not only benefited our clients but our employees across 90% of Kenya’s counties.”
“When Bliss Healthcare was founded a decade ago, they were a small team in the healthcare sector but with a well-defined vision, confidence, resilience, and eagerness to grow and make a mark in the industry,” said incoming C.O.O. Dr. Gabriel Njue. “After 10 years of hard work, commitment and determination, Bliss remains just as ambitious as when it began, having gained more experience, passion, sharpened its skills and collaborations and I couldn’t be prouder to be joining this team on its tenth anniversary, and the cusp of the 2020s decade.”
Bliss Healthcare has undertaken an ambitious range of innovative, structural actions and decisions that are transforming the clinic network to rise up to the challenges of business in the middle of the Covid-19 pandemic. These include their Chronic Disease Management program currently serving over 20,000 patients, Telemedicine serving over 10,000 patients, the Company Scholarship Program and the Bliss at Home Program for patients.
Outgoing South African COO Dr. Selepe Percival had an older man’s wise words for the staff at Bliss HQ.
“Think outside the box about how healthcare is delivered, then remold and re-built this industry accordingly.”
At a personal level, he urged everyone to ‘always be prepared to seize the opportunities that life gives you’ and said that from his medical viewpoint, a good memory is what most gives one upper-hand in life and follow-up.
Dr. Selepe described Bliss Healthcare as a place where everyone’s contribution is highly valued across the board.
Caroline Machine, a manager with the Customer Experiential emphasized that celebrating the 10th anniversary is all about Bliss employees, customers, patients and partners who have made success possible.
As she presented Dr. Selepe with the awards, in cash and trophies, to give out to long serving employees, Ms. Machine announced a series of both corporate and CSR events that Bliss Healthcare kicks off from the 24th of May as part of their aluminum anniversary machine.
Ms. Caroline Machine also announced awards for Bliss Centers that create experiences that are beyond expectations for their patients – and capture the best Customer Delight Moments. After all, it should be blissful.
“They used to say in business in the 20th century that the customer is king,” she noted. “In the 21st century, the client is everything, and one has to be committed, dedicated and passionate to earn, and keep, their trust.”