How To Update Your Prepaid Token Meter

All customers on Kenya Power’s prepaid meters (token meters) will be required to update their meters to enable them to continue enjoying access to electricity.

The update is part of an ongoing global exercise that targets all prepaid meters that use the Standard Transfer Specification (STS)- a universal method to transfer tokens to prepaid meters while ensuring the security of generated tokens.

The company has set the end of August 2024 as the deadline for the update of all prepaid meters within the network in Kenya.

“A total of 7.4 million prepaid meters are targeted for this exercise. All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date. Because of this, we have put in place elaborate measures to ensure that all our customers are fully empowered and assisted in updating their meters to continue to enjoy our services,” said Kenya Power’s Managing Director & CEO, Dr. (Eng.) Joseph Siror.

To ensure the success of this exercise Kenya Power has launched a media campaign dubbed ‘Update Token Meter Yako’, targeting all its prepaid customers. The campaign will provide all the necessary information about the exercise to the targeted customers to enable them to update their meters as soon as they receive the message from Kenya Power prompting them to do so.

“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token. In other instances, the Company will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters. The process is simple and free.” said Dr. (Eng.) Siror.

The update will not impact existing tokens that are already loaded into the meter. However, customers are advised to load any previously purchased tokens before updating their meters as failure to do so will render them invalid.

Apart from the media campaign, the Company will hold engagements with critical stakeholders and consumer organisations to inform them of the exercise and ensure that all prepaid meters are updated. Additionally, the Company will closely monitor the exercise to identify and address emerging issues.