NCBA Boosts Financial Inclusion In EA Via NCBA Now App

NCBA Group has unveiled its innovative banking omnichannel application, NCBA Now, in Tanzania in a bid to enhance digital banking penetration and offer a better overall experience for its customers.

The NCBA Now App offers real-time account monitoring and card management, service requests and customizable alerts, fund transfer options, bill payments, and instant mobile wallet transactions, providing a seamless banking experience on both mobile and web.

Speaking during the unveiling of the revamped NCBA Now App in Tanzania, the NCBA Group Managing Director John Gachora, said, “The new NCBA Now App we are unveiling today, is a testament to our continued pursuit of innovation and good customer experience. As a digitally led financial institution, we want to play a big role in enhancing financial inclusion across our markets in the East African region through innovative financial solutions that cater to the market needs and also produce products that address the challenges our customers are facing.”

NCBA Now can be accessed through the App Store or Google Play Store, enabling customers to seamlessly manage their bank accounts from the palm of their hands.

The bank will be rolling out the revamped NCBA now app in its other regional markets; Uganda, Rwanda, and Ivory Coast, further entrenching the digital banking penetration across East Africa and beyond.

During the launch, NCBA Tanzania also announced their 2023 full year financial results ending December 31st, with a strong performance of profit after tax of TZS 20,164 billion, representing a remarkable 157% growth rate. The bank also posted growth in customer deposits by 91.5%to TZS 262,582 million. Total assets grew by 14.5% to TZS 515,503 million.

The Retail Digital Business in NCBA Bank, Tanzania, greatly impacted the Financial Performance in 2023. Worth noting, is that with the Bank’s M-Pawa digital lending the Bank disbursed TZS 100B worth of loans and an injection of TZS 25B worth of Revenues. These digital ventures have contributed to the Group’s overall growth and reaffirms its commitment meeting the dynamic needs of fast paced digital era. 

Looking ahead, the rollout of NCBA Now is envisioned to further propel NCBA’s 2024 financial performance, as it continues to re-define the banking experience and empower customers to achieve their financial goals with ease.

The Bank will continue to take advantage of this state-of-the-art platform’s capabilities to roll out additional innovative digital solutions so as to meet its customers dynamic financial needs.