How To Buy Tokens From Kenya Power’s MyPower App

Kenya Power is ramping up efforts to digitise customer services with renewed promotion of its MyPower mobile application, positioning it as a fast and convenient way for consumers to purchase electricity tokens.

The utility is encouraging prepaid customers to shift from traditional purchase channels to the app, which allows users to buy tokens seamlessly from their mobile devices without visiting physical outlets or relying on third-party platforms.

According to a step-by-step guide released by the company, users can complete the process in a few simple actions. After opening the MyPower app, customers select the “buy tokens” option, then choose their meter number—often saved under favourites for ease of access. They are then required to input the purchase amount and confirm the payment using their preferred payment number.

Once the transaction is successful, the token code is instantly displayed within the application, eliminating delays often associated with SMS delivery or manual retrieval.

The move comes as Kenya Power continues to modernise its operations and improve customer experience through digital tools, in line with growing demand for efficient, on-demand services. The MyPower app is part of a broader strategy to reduce congestion at banking halls and retail outlets while enhancing convenience for millions of prepaid electricity users.

The push also reflects a wider trend in Kenya’s utility sector, where firms are increasingly leveraging mobile technology to streamline payments and service delivery, riding on the country’s high mobile penetration and widespread adoption of digital financial services.

For businesses and households alike, the shift promises faster transactions, improved reliability, and greater control over electricity consumption—key factors as energy access and efficiency remain central to economic activity.