Okolea International Limited, a leading digital lender has come up with mitigation measures to cushion its customers during this Covid -19 pandemic period. This has been occasioned by requests from customers who have either faced unpaid leave or business owners who have either closed or are struggling due to low business. In addition, Okolea heeded the call by CBK for finance companies to give customers in distress some breaks.
Okolea, in its effort to cushion borrowers during this time has restructured loans for close to 40,000 customers. The company continues to dialogue with other customers facing distress to tailor make a repayment path that is comfortable to them. This has seen loans which were previously one month based restructured with new payment duration of upto 24 Months.
“We have released a loan restructuring program which allows for customers in distress to have their loans staggered across several months thus enabling customers to continue servicing their loans in a timely manner,” said Mr Muraya, Okolea CEO.
Okolea, heeding the directive of the government has also removed from negative listing all customers with loans below Ksh1,000.
“As a company we feel it’s a step in the right direction since most of these customers are either unemployed or students and this could have been a barrier for getting employment in some institutions. We do urge CBK to engage Digital Lenders through their association, Digital Lenders of Kenya, in regards to the data submission of customers to CRBs,” added Muraya.
“It’s my sentiment that not allowing lenders with good practices ability to submit data could deny good customers a chance to strengthen their credit profiles.”
Okolea, has been in the forefront of pursuing consumer protection, advocating for responsible lending. While some lenders have discontinued lending to their customers, Okolea continues to lend to new and existing qualifying customers.
“We owe it to all good customers to continue providing them with finances for their businesses and home needs during this crisis.” Mr Muraya explains.