Poor Service Cost Safaricom Ksh293 Million, In Fines

Safaricom sustainability report has revealed that the telco paid Ksh293 million in fines last year due to poor services.

According to the report, the telco failed to pass quality of service tests by the Communications Authority of Kenya (CA).

The telco paid Ksh157 million to fines in 2016, presenting a 46.5 per cent increase in 2017.

In the year under review, 43 employees lost their jobs to fraud.

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“Some could be conflict of interest where someone has failed to disclose they have a business adjacent to Safaricom, we don’t tolerate it. If it is a case where they have interfered with assets of the company or customers assets, yes they are prosecuted and Safaricom provides evidence,” said Steve Chege- Corporate Affairs Director, Safaricom.

Carbon emissions by Safaricom went up five percent last year and attributed to an increase in its base stations across the country.

M-Pesa’s social impact was also noted in the report as having increased by 20 per cent.