Safaricom has named Sylvia Mulinge as the new Chief Customer Officer (CCO), a month after a special position as the Director of Special Projects was created in favour of her.
Consequently, it is reported that Director of Regional Sales and Operations, Steve Okeyo, has been sacked from the position after refusing to report to Ms Mulinge.
Ms Mulinge was denied work permit in Tanzania where she was set to take over as the Managing Director Vodacom. Tanzanian government argued that there are Tanzanians who can do the job.
The following are other appointments and new positions created by the telco:-
Chief Corporate Affairs Officer
Steve will be responsible for leadinng external affairs and stakeholder engagement. He will be in charge of Regulatory & Public Policy, Legal & Secretarial services, Corporate Communications, Corporate Responsibility as well as International Carriers & Roaming
Chief Special Projects Officer
Joe will be responsible for Special Projects including the Foundations. He will in the interim hold the role of Chief Business Development Officer.
Chief Corporate Security Officer
Nicholas will be responsible all aspects of Corporate Security. He will be in charge of Business Continuity, Security, Revenue Assurance, Ethics and Compliance, AML/CTF Programme, Technology & Cyber Security.
Chief Human Resources Officer
Paul will be responsible for talent and organisational effectiveness. He will be in charge of Talent Acquisition & Capability, Corporate Centres, Essential Services & Facilities, Health, Safety & Wellness and will be responsible for driving Corporate Culture.
Chief Enterprise Business Officer
Rita will be responsible for leading the enterprise transformation to deliver business platforms for Corporates, SMES, Government and Farmers as well as E-Commerce. She will be in charge of M-Agribusiness, Masoko, Enterprise Sales, Channels & Operations and Wholesale services.
Chief Technology Officer
Thibaud will be responsible for leading Technology to deliver a digital network and connetcted services to ensure a superior customer experince. He will be in charge of Network Planning & Design, Enterprise Technology, Digital IT, Converged Services an Home Solutions.
Chief Financial Services Officer
Sitoyo will be responsible for growing M-PESA to a fully-fledged financial platform. He will be in charge of New Business Ventures, Product Management & Development for both Consumer and Enterprise.
In addition to the above changes;
Digital Transformation will report to the Chief Commercial Officer.
Project Management Office will report to the Chief Technology Officer.
Internal Audit will report to the Board Audit Committee and administratively to the Chief Finance Officer.
Market Research & Insights will report to the Chief Business Development Officer.
Technology & Cyber Security will report to the Chief Corporate Security Officer.
International Carriers & Roaming will report to the Chief Corporate Affairs Officer.
Wholesale will report to the Chief Enterprise Business Unit Officer.
These changes took effect from November 2, 2018.